Tryag File Manager

//home/ynormeco/crm.ynorme.com/assets/js/tickets.js

$(function() {
    // Add predefined reply click
    $('#insert_predefined_reply').on('change', function(e) {
        e.preventDefault();
        var selectpicker = $(this);
        var id = selectpicker.val();
        if (id != '') {
            requestGetJSON('tickets/get_predefined_reply_ajax/' + id).done(function(response) {
                tinymce.activeEditor.execCommand('mceInsertContent', false, response.message);
                selectpicker.selectpicker('val', '');
            });
        }
    });

$('#ticket_no_contact').on('click', function(e) {
        e.preventDefault();
        validate_new_ticket_form();
        $('#name, #email').prop('disabled', false);
        $('#name').val('').rules('add', { required: true });
        $('#email').val('').rules('add', { required: true });

$(this).addClass('hide');

$('#contactid').removeAttr('required');
        $('#contactid').selectpicker('val', '');
        $('input[name="userid"]').val('');

$('#ticket_to_contact').removeClass('hide');
        $('#ticket_contact_w').addClass('hide');
    });

$('#ticket_to_contact').on('click', function(e) {
        e.preventDefault();
        $('#name, #email').prop('disabled', true);
        $('#ticket_no_contact').removeClass('hide');
        $('#contactid').attr('required', true);
        $('#name').rules('remove', 'required');
        $('#email').rules('remove', 'required');
        $('#ticket_no_contact, #ticket_contact_w').removeClass('hide');
        $(this).addClass('hide');
    });

$('.block-sender').on('click', function() {
        var sender = $(this).data('sender');
        if (sender == '') {
            alert('No Sender Found');
            return false;
        }
        $.post(admin_url + 'tickets/block_sender', {
            sender: sender
        }).done(function() {
            window.location.reload();
        });
    });

// Admin ticket note add
    $('.add_note_ticket').on('click', function(e) {
        e.preventDefault();
        var note_description = $('textarea[name="note_description"]').val();
        var ticketid = $('input[name="ticketid"]').val();
        if (note_description == '') { return; }
        $(e.target).addClass('disabled');
        $.post(admin_url + 'misc/add_note/' + ticketid + '/ticket', {
            description: note_description
        }).done(function() {
            window.location.reload();
        });
    });

// Update ticket settings from settings tab
    $('.save_changes_settings_single_ticket').on('click', function(e) {
        e.preventDefault();
        var data = {};

var $settingsArea = $('#settings');
        var errors = false;

if ($settingsArea.find('input[name="subject"]').val() == '') {
            errors = true;
            $settingsArea.find('input[name="subject"]').parents('.form-group').addClass('has-error');
        } else {
            $settingsArea.find('input[name="subject"]').parents('.form-group').removeClass('has-error');
        }

var selectRequired = ['department', 'priority'];

if ($('#contactid').data('no-contact') != true) {
            selectRequired.push('contactid');
        }

for (var i = 0; i < selectRequired.length; i++) {
            var $select = $settingsArea.find('select[name="' + selectRequired[i] + '"]');
            if ($select.selectpicker('val') == '') {
                errors = true;
                $select.parents('.form-group').addClass('has-error');
            } else {
                $select.parents('.form-group').removeClass('has-error');
            }
        }

var cf_required = $settingsArea.find('[data-custom-field-required="1"]');

$.each(cf_required, function() {
            var cf_field = $(this);
            var parent = cf_field.parents('.form-group');
            if (cf_field.is(':checkbox')) {
                var checked = parent.find('input[type="checkbox"]:checked');
                if (checked.length == 0) {
                    errors = true;
                    parent.addClass('has-error');
                } else {
                    parent.removeClass('has-error');
                }
            } else if (cf_field.is('input') || cf_field.is('textarea')) {
                if (cf_field.val() === '') {
                    errors = true;
                    parent.addClass('has-error');
                } else {
                    parent.removeClass('has-error');
                }
            } else if (cf_field.is('select')) {
                if (cf_field.selectpicker('val') == '') {
                    errors = true;
                    parent.addClass('has-error');
                } else {
                    parent.removeClass('has-error');
                }
            }
        });

if (errors == true) {
            return;
        }

data = $('#settings *').serialize();
        data += '&ticketid=' + $('input[name="ticketid"]').val();
        if (typeof(csrfData) !== 'undefined') {
            data += '&' + csrfData['token_name'] + '=' + csrfData['hash'];
        }
        $.post(admin_url + 'tickets/update_single_ticket_settings', data).done(function(response) {
            response = JSON.parse(response);
            if (response.success == true) {
                if (typeof(response.department_reassigned) !== 'undefined') {
                    window.location.href = admin_url + 'tickets/';
                } else {
                    window.location.reload();
                }
            }
        });
    });

$('#new_ticket_form').submit(function() {
        $('#project_id').prop('disabled', false);
        return true;
    });

// Change ticket status without replying
    $('select[name="status_top"]').on('change', function() {
        var status = $(this).val();
        var ticketid = $('input[name="ticketid"]').val();
        requestGetJSON('tickets/change_status_ajax/' + ticketid + '/' + status).done(function(response) {
            alert_float(response.alert, response.message);
        });
    });

// Select ticket user id
    $('body.ticket select[name="contactid"]').on('change', function() {
        var contactid = $(this).val();

// Insert ticket knowledge base link modal
function insert_ticket_knowledgebase_link(e) {
    var id = $(e).val();
    if (id == '') { return }
    requestGetJSON('knowledge_base/get_article_by_id_ajax/' + id).done(function(response) {
        var textarea = $('textarea[name="message"]');
        tinymce.activeEditor.execCommand('mceInsertContent', false, '<a href="' + site_url + 'knowledge_base/' + response.slug + '">' + response.subject + '</a>');
        $(e).selectpicker('val', '');
    });
}

function show_ticket_no_contact_email_warning(userid, contactid) {
    if ($('#contact_email_notifications_warning').length == 0) {
        $('#new_ticket_form, #single-ticket-form').prepend('<div class="alert alert-warning" id="contact_email_notifications_warning">Email notifications for tickets is disabled for this contact, if you want the contact to receive ticket emails you must enable by clicking <a href="' + admin_url + 'clients/client/' + userid + '?contactid=' + contactid + '" target="_blank">here</a>.</div>');
    }
}

function clear_ticket_no_contact_email_warning() {
    $('#contact_email_notifications_warning').remove();
}

function validate_new_ticket_form() {
    $('#new_ticket_form').appFormValidator();

setTimeout(function() {
        $.each($('#new_ticket_form').find('[data-custom-field-required="1"]'), function() {
            $(this).rules('add', 'required');
        });
    }, 10);
}